Shipping to Canada and the US is $15 USD flat rate per item. Shipping carriers may vary depending on your location. If you have questions, please contact customer service.
If you are located outside of Canada and the US and place an order, we will look for the least expensive reliable carrier. We will contact you by email to provide a quote for exact shipping costs, minus the $15 flat rate fee paid when your order was submitted. We will never quote more than it costs us to ship your product. If you accept the fees, you will receive an invoice to complete payment. Your items will ship shortly after payment is received. If you do not accept the additional shipping costs, your order will be cancelled.
Please note that you are responsible for any customs and duty fees when crossing borders.
We only ship our products in sturdy, double-walled boxes that are very resistant to damage during shipping. However, occasionally a product may arrive damaged. If this occurs, please contact customer service immediately so that we can resolve the issue. Photos of the damaged packaging and product will be required for shipping insurance purposes.
We will replace or refund damaged products, depending on your preference. If issuing a replacement, we may choose to replace parts or the entire kit, at our sole discretion.