Returns and Refunds Policy
We hope that you are satisfied with your purchase. We sincerely appreciate each and every customer and every sale, and want to be sure that your experience with fused earth is outstandingly positive. If you are dissatisfied with your purchase in any way, or if the product is damaged or defective, please contact us as soon as possible so that we can address the issue.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, please contact us to describe the reason for your return and to receive return instructions. Please note that you will be responsible for return shipping costs unless the product received was defective or damaged.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase with all returns.
Please include your contact information and a copy of your proof of purchase with your return to ensure that we are able to identify where the package came from and who is requesting a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will process your refund within two business days, however please note that credit card and bank processing times can occasionally cause slight delays before you see the credit reflected on your statements.
Please note that shipping costs are non-refundable.
Late or missing refunds
If you haven’t received a refund within five business days of notification that your return has been accepted, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us and we will investigate.
We are only able to replace items if they are defective or damaged. If you need to exchange it for the same item, contact us for exchange instructions.
You will be responsible for paying for your own shipping costs for returning your item.
If your product was received damaged or with defects, photos of the damaged product and packaging may be requested so that we can file a complaint for shipping insurance.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.